cc: "Colam Jonathan Mr \(ISD\)" <J.Colam@uea.ac.uk>
date: Wed, 4 Jun 2008 13:56:08 +0100
from: "Palmer Dave Mr \(LIB\)" <David.Palmer@uea.ac.uk>
subject: FW: Freedom of Information Act request (FOI_08-23) - Appeal
to: "Briffa Keith Prof \(ENV\)" <K.Briffa@uea.ac.uk>, "Osborn Timothy Dr \(ENV\)" <T.Osborn@uea.ac.uk>, "Mcgarvie Michael Mr \(ACAD\)" <M.Mcgarvie@uea.ac.uk>

   Gents,

   The expected response from Mr. Holland. We now need to invoke our complaints/appeal
   procedure contained within the UEA Code of Practice for Responding to Requests
   ([1]https://www1.uea.ac.uk/polopoly_fs/1.2750!uea_manual_draft_04b.pdf).  We have a
   multi-stage process; first, I try to resolve it informally, then it goes to the Director of
   ISD, and finally, it can go to an internal 'Adjudication Board' - we have never reached
   this latter stage on any appeal to date - we usually resolve the matter or it ends up with
   the ICO prior to this stage.  Please note, that the ICO will not hear an appeal unless all
   avenues of internal complaint process have been explored/undertaken.

   It should also be noted that neither the Act, nor any Code of Practice mandates what sort
   of complaints process we should have; merely that one should be in existence, be fair, be
   known to the requester, and used in situations such as this.  Please also note that we have
   to provide a time limit for response - in our Code, we give ourselves 4 weeks. (28 calendar
   days)



   I will acknowledge the complaint/appeal and will assess whether there is any room for an
   informal resolution of this request.  I doubt that there is much room here but I'm bound to
   look for it...

   Should it go to the Director of ISD, I will prepare a briefing paper setting out the issues
   for him from a FOIA perspective; and then he will 'rule'.



   I have not had the opportunity to review Mr. Holland's response closely as yet but will do
   so and get back to you... there are some aspects that you may be in a better position to
   comment on than I (e.g.. issues of confidentiality of correspondence; amount/location of
   correspondence) and I would appreciate your input.  Michael, once we have had an
   opportunity to review, worth another meeting?



   Cheers, Dave



   cc. to Jonathan Colam for information
     ______________________________________________________________________________________

   From: David Holland [mailto:d.holland@tesco.net]
   Sent: Wednesday, June 04, 2008 12:14 PM
   To: Palmer Dave Mr (LIB)
   Subject: Re: Freedom of Information Act request (FOI_08-23)

   Thank you.



   I have attached my reply



   David Holland

   ----- Original Message -----

   From: [2]Palmer Dave Mr (LIB)

   To: [3]d.holland@theiet.org

   Sent: Tuesday, June 03, 2008 4:13 PM

   Subject: Freedom of Information Act request (FOI_08-23)

     Mr. Holland,

     Attached please find a response to your request received on 5 May 2008.  If you have any
     questions don't hesitate to contact me.

     Cheers, Dave Palmer

     <<Response_letter_080603.doc>>
     ____________________________
     David Palmer
     Information Policy Officer
     University of East Anglia
     Norwich, England
     NR4 7TJ

   Attachment Converted: "C:\Documents and Settings\Tim Osborn\My
   Documents\Eudora\Attach\CRU03.pdf"

